Withdrawal & Return

Right of withdrawal

You may cancel your order within 14 days of receiving your item.

To exercise your right of withdrawal, you must notify CherryVelvet (cherryvelvetnails@gmail.com) by a clear written statement (e.g. email) of your decision to cancel the contract. Please include your full name and order number. We will reply with our return address by email. You can then send the package back to us. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please note that we do not cover return shipping costs. You are responsible for returning the goods at your own cost and risk.

Only unopened, unused, and undamaged items can be accepted for return. Unfortunately, we cannot accept returns if the package is incomplete or arrives damaged. We also reserve the right to refuse any returned item that is not in new and original condition.

Once we receive and inspect your return, we will issue your refund within 10 working days.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. 

The statutory right of cancellation does not apply to custom-made goods produced according to your personal specifications. All made-to-order, custom-sized or personalised press-on nails fall under this exception and cannot be cancelled or returned unless defective.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return, please contact us at cherryvelvetnails@gmail.com.